Frequently Asked Questions

Please contact our sales office on 0191 489 8006 who will be happy to talk to you about your social housing projects and how Be Modern can help.

Be Modern products are available through an established national network of merchant suppliers. Please click HERE for more details on where to find our products.

Be Modern do not supply direct. You can order Be Modern products through our established national network of merchant suppliers. Please click HERE for more details on where to find our products.

We do have the facilities to deliver direct to site on behalf of our merchant customers however this is on a case-by-case basis.

A selection of our merchant suppliers offer Be Modern products on a next day delivery service, however standard lead times are on an order week 1, deliver week 2 basis.

Be Modern strive to deliver products that offer the greatest value to your residents. We may not be the cheapest supplier in the market but we believe we can offer best value. Our focus is on providing high quality, durable products that comply with all the latest legislation and standards backed by customer service excellence.

All Be Modern electric fires are covered by a comprehensive 2 year warranty from Be Modern Contract Solutions and gas fires are covered for 12 months.

No your warranty will not be affected should you choose to hard wire your electric fire.

Tenants reporting a fault should contact their social landlord. Social landlords or contractors reporting a fault need to complete and submit a Service Request Form (click HERE to download the form). The form can be faxed to 0191 430 9522, alternatively it can be emailed to customerservices@bemodern.com.

Once we receive your completed Service Request form, we will endeavour to contact the occupier within 24 hours and confirm the nature of the fault. Once confirmed the occupier’s details will be passed to one of our service engineers who will contact the occupier within 48 hours to arrange a suitable appointment. Appointments will be attended within 14 days of the service engineer’s contact.

Be Modern have an in-house team of qualified service engineers to deal with service requests as well as network of reputable sub-contractors. This ensures we can deal with service requests as most effectively as possible.

Once we receive a completed Service Request form detailing the fault, we will endeavour to contact the occupier within 24 hours and confirm the nature of the fault. Once confirmed the occupier’s details will be passed to one of our service engineers who will contact the occupier within 48 hours to arrange a suitable appointment. Appointments will be attended within 14 days of the service engineer’s contact.

The majority of our fires are fitted with LEDs as standard. The expected life of our LEDs is in excess of 30 years.
(assuming 5 hours / 7 days per week usage)

Be Modern electric fires are fitted with E14 11W mini spiral low energy bulbs. Where possible we recommend these bulbs are replaced with the same type of bulbs however Be Modern electric fires are able to take E14 40w clear candle bulbs too.

All of our marble surrounds are available with larger hearth sizes and we have a number of electric suites that are also available with larger hearth sizes. Please click HERE for our timber additional hearth sizes and HERE for our marble; alternatively contact our sales office on 0191 489 8006.

A number of our electric fires have BEAB approval.

Our standard electric fires feature controls located underneath the fire hood. This includes two switches to control the heat and another switch to control the flame effect. For added convenience we offer a remote control option on a selection of our electric fires and two top control options, the first being controls mounted on the top-side of the fire. We also offer a selection of electric suites with controls located on the topside on the mantel leg.

All our standard gas fires are fitted with a pilot switch and rotary heat controls behind the fret. A number of models are available with controls conveniently located on the top side of the fire.

We have two types of top controls available. Firstly our popular Kernow and Eston Electric Suites are available with controls conveniently mounted on the top right side of the mantel leg. Alternatively our Comet, Fazer and Vitesse electric fires all feature controls located on the top right side on the fire. Both control options are ideal for elderly or infirm residents where standard controls may prove difficult to operate.