Customer Service

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Customer service and satisfaction is at the heart of our organisation, it’s a responsibility that lies with every member of our staff and sets us apart from the competition.

When choosing a Be Modern fire or fireplace you can expect first class after sales service and support. We strive to deliver the very best every time however we understand that sometimes things do go wrong, which is why we invest in our own customer service personnel and service engineers.

Trained and experienced, our customer service advisors will provide you with outstanding levels of advice and support and together with our qualified service engineers you can trust any service requests or installation queries will be dealt with in a professional and timely manner.

CUSTOMER SERVICE CONTACT DETAILS


To speak to one of our Customer Service advisors please call or email:

Tel: 0191 430 0901
Email: customerservices@bemodern.com

Alternatively if you require assistance from one our qualified service engineers you can click on the link below and complete our service request form.

SERVICE REQUEST


SERVICE REQUEST FORM

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  • Complete the above form and submit via email to customerservices@bemodern.com, alternatively fax 0191 430 9522.
  • Once we receive your completed Service Request form, we will endeavour to contact the occupier within 24 hours and confirm the nature of the fault.
  • The occupier’s details will be passed to one of our service engineers who will contact occupier within 48 hours to arrange a suitable appointment.
  • Appointments will be attended within 14 days of the service engineers contact.
  • Please note that time scales are subject to normal weekends and bank holiday exclusions.

Please note that time scales are subject to normal weekends and bank holiday exclusions.