Service & Support

Factsheets

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Be Modern is committed to providing you with the latest information and issues of importance affecting the housing industry. The below factsheets highlight some of the benefits of choosing Be Modern Contract Solutions as your fire and fireplace supplier. Factsheet 1 - Proven Cost Savings and Benefits Factsheet 2 - Protecting Residents against growing fuel poverty Factsheet 3 - Raising Living Standards in Every Home Factsheet 4 - Your Fight Against Fuel Poverty Factsheet 5 - Fe...
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Case Studies

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Working closely with our customers, building strong relationships and listening to their needs is a vital part of our everyday work. These case studies outline a handful of the activities we undertake to ensure our customers are supported and happy with our services.   SOUTH TYNESIDE HOMES FSC FRIDAY EVENT LANCASTER CITY COUNCIL   MARKETING CONTACT DETAILS For more information please contact our marketing team on: Tel: 0191 430 9430 Email...
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Partnerships

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We have over 35 years’ experience working with thousands of housing associations, local authorities and social landlords across the country. This has taught us which features this sector finds appropriate and what tenants appreciate. As a British manufacturer with a leading place in the market, we know the value of open communication and strong partnering and our capacity to listen and work closely with our customers to develop products that satisfy the demands of today’s market. Our exper...
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Literature

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Choosing a new fireplace should be as straightforward as possible for residents and landlords, which is why we offer tailored literature to make it easy for all involved. Once the landlord has selected the products they’d like to use, our dedicated marketing team can create bespoke Choice Sheets to inform residents of the specific fireplace options available to them. The Choice Sheets include: Images of the fireplace options Features & benefits of the products Data capture...
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Warranties

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All Be Modern electric fires are covered by a comprehensive 2 year warranty and gas fires are covered for 12 months. All warranties become effective from the date of installation. Extended warranties are available subject to terms and conditions. If you experience any faults during the respective period please report it directly to Be Modern Customer Services.   WARRANTY EXCLUSIONS Please note that the warranty does not cover the following: Damage whilst the ’Product’ is...
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Customer Service

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Customer service and satisfaction is at the heart of our organisation, it’s a responsibility that lies with every member of our staff and sets us apart from the competition. When choosing a Be Modern fire or fireplace you can expect first class after sales service and support. We strive to deliver the very best every time however we understand that sometimes things do go wrong, which is why we invest in our own customer service personnel and service engineers. Trained and experienced, ou...
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